LiveUX Product from LiveAction Extends Performance Management to SaaS and the Public Cloud


Application-aware network performance management (ANPM) vendor LiveAction announced the addition of a cloud performance and user experience product to its platform. This new product, LiveAction for User Experience (LiveUX), will provide insight into the performance of software-as-a-service (SaaS) and public cloud applications. LiveUX relies on distributed virtual, physical, and cloud-based agents that send test traffic to various cloud-based applications. These tests include full HTTP tests as well as DNS tests for DNS latency, ICMP ping for network latency, and TCPtraceroute for hop-by-hop segmentation of performance characteristics. LiveUX analyzes the results of the tests to characterize cloud application performance and user experience and identify the root cause of performance problems. LiveUX allows IT operations to isolate performance problems to either internal infrastructure, external networks (e.g., the public Internet), or the cloud provider.

LiveUX will initially focus on performance management of web-based applications, and it will expand to other application types later. It provides insight into response times, delays, and packet loss. LiveUX is an integrated component of the vendor’s core ANPM platform, which is primarily a NetFlow analytics tool. With this integration, IT operations can see LiveUX performance analysis in the context of an enterprise’s overall IT operations. For instance, NetFlow analytics can help the enterprise understand if SaaS applications are competing with internal applications for bandwidth. And the ability of LiveAction’s core platform to configure Cisco Quality of Service (QoS) would further allow network operations to take corrective action from the same management platform.


Enterprises are moving applications to the cloud, whether IT likes it or not. Simplicity is a key value proposition for many SaaS providers, so it’s often a trivial matter for an enterprise to get a service up and running, even without IT’s involvement. But while it may be simple to get cloud services set up, IT managers are well aware that managing the performance and availability of those applications is far from easy. First, visibility is limited for external cloud resources hosted by a third party. Furthermore, enterprises typically access those resources via an unmanaged public Internet connection. Unlike an MPLS network, the Internet does not offer service-level agreements, and a broadband provider is not going to deliver much in the way of traffic engineering and performance visibility.


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