LiveAction Maintenance Plans

Maintaining an active maintenance agreement with LiveAction is the easiest and most cost-effective way of protecting your product investment. By obtaining maintenance, you will have access to the future product updates to save time and avoid productivity loss, enabling you to focus on more strategic IT objectives. Listed below are the benefits of maintenance and why it’s so critical to your success.

How to Purchase a LiveAction Maintenance Plan

You can obtain a maintenance plan at the time you initially purchase a LiveNX perpetual license, either directly from LiveAction, a LiveAction Channel Partner, or from the Cisco GPL. Maintenance term options are available in 1, 3 and 5-year increments.

Please contact your Customer Success Manager here or
1-888-881-1116 if you’re planning to add, renew or expand your maintenance plan. Additionally, existing LiveAction customers under an existing maintenance plan, will get a reminder from their designated Customer Success Manager three months prior to the expiration date of their maintenance contract.

A Maintenance Plan Gives You Access to Our Technical Support Team

Our network experts are available to help you with:

  • Questions regarding new versions and features
  • In-depth troubleshooting
  • Issues with your hardware
  • Critical emergencies—24/7 support is available for Severity 1 issues.

Need to contact support now?:  LiveAction Technical Support .

Active Maintenance Gives You Access to the Latest LiveNX Releases and Features

Why fall behind when you don’t have to? Having an active maintenance contract allows you to easily upgrade to the latest version of your solution and leverage the new feature you’ve been waiting for. As software and cloud application features evolve, you will ensure your solution is not only evolving as well, but is performing to the best of its abilities. For example, 4.x license keys are not compatible with 5.x or 6.x, if you’re under active maintenance, you may request your license key upgrade at: license@liveaction.com

What features you could be missing if you haven’t upgraded:

LiveNX 9

  1. Support for LiveWire enhanced LiveFlow metrics (App Performance; VoIP – MOS; Codec; VXLAN – Group Policy ID)
  2. Support for monitoring DMVPN Per-Tunnel QoS
  3. Service Now Event messaging Enhancements
  4. SDWAN – vManage support for  SD-WAN 19.2 and XE 16.12.1
  5. Authentication with Single Sign-on support via SAML ADFS
  6. Alerting – Enhanced QoS Class Drop Alert to support hierarchy
  7. Enhanced Availability Alerts to support hierarchy

LiveNX 8.4

  1. SD-WAN Easy Onboarding. Dvices will be added to the same site if one device of the same site have already been added to LiveNX.
  2. Drilldown To Historic Reports & Pages
  3. WAN Utilization Hierarchical Alerts
  4. WAN Interface Capacity Story – User Defined Thresholds
  5. Reporting – (SNMP) WAN Interfaces Avg/Peak day-by-day
  6. Top Class Bandwidths report now provides option to display pre-policy packet rate
  7. Top Class Drops report now provides option to display drops packet rate
  8. Ability to force device serial generation for specific system object ids
  9. Cisco wireless LAN controllers (WLC) flows are now classified as “Wireless” flows. Support for parsing the “Wireless SSID ID” field in the latest WLC flow records

LiveNX 8.3

  1. Stop processing alerts for certain portions of the network that are known to be down for maintenance.
  2. Improved performance for time series reports in multiple node deployments
  3. New report
    (SNMP) Interface Bandwidth Summary – A single report with multiple charts showing bandwidth per interface
    (SNMP) Interface Utilization Summary – A single report with multiple charts showing utilization per interface
    (FLOW) Top Voice/Video Performance Summary
  4. Added addition of NBAR IDs in custom application definition. Capability ported to Operations Dashboard
  5. Added an option to enable auto-adjusting SNMP bulk to get requests
  6. Added the ability to control cache time to live for dashboards and entity pages
  7. Sites can now be assigned regions.
  8. New option for reports in Operations Dashboard and Java Client. “Should Wait For Dns Resolution”
  9. Support of update module for Ubuntu OVA in LiveNX Node webUI

Active Maintenance Allows You to Reinstall Purchased Software

As long as you renew your maintenance contract, you will be able to reinstall the purchased software at the version you were running, or at the most recent version. If you did not renew your maintenance contract, or do not currently have maintenance, you have zero options—the license you wiped from your original server is no longer associated with the machine.