LiveAction Maintenance Plans
Maintaining an active maintenance agreement with LiveAction is the easiest and most cost-effective way of protecting your product investment. By obtaining maintenance, you will have access to the future product updates to save time and avoid productivity loss, enabling you to focus on more strategic IT objectives. Listed below are the benefits of maintenance and why it’s so critical to your success.
How to Purchase a LiveAction Maintenance Plan
You can obtain a maintenance plan at the time you initially purchase a LiveNX perpetual license, either directly from LiveAction, a LiveAction Channel Partner, or from the Cisco GPL. Maintenance term options are available in 1, 3 and 5-year increments.
Please contact your Customer Success Manager here or
1-888-881-1116 if you’re planning to add, renew or expand your maintenance plan. Additionally, existing LiveAction customers under an existing maintenance plan, will get a reminder from their designated Customer Success Manager three months prior to the expiration date of their maintenance contract.
A Maintenance Plan Gives You Access to Our Technical Support Team
Our network experts are available to help you with:
- Questions regarding new versions and features
- In-depth troubleshooting
- Issues with your hardware
- Critical emergencies—24/7 support is available for Severity 1 issues.
Need to contact support now?: LiveAction Technical Support .