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Advanced Services

LiveNX Base Deployment and Configuration

Description

  • Consulting, training, remote integration, and tuning of LiveNX to LiveAction’s best practices.

Outcomes

  • Accelerate Deployment of LiveNX
  • Correct deployment of LiveNX for your network
  • Plan and timeline to complete the LiveNX rollout
  • Plan to measure ROI for LiveNX

Prerequisites

  • Purchase of LiveNX and associated licenses
  • Access Lists (ACLs) to allow LiveNX to poll infrastructure and network device flow export to LiveNX

Tasks Performed

  • Generate implementation plan
  • Work with network team to install LiveNX into customer’s network
  • Assist engineering team integrate network equipment into LiveNX
  • Review LiveNX’s semantics and grouping
  • Mentor your engineering staff with the configuration of basic Flow
  • Review LiveNX’s Flow filtering and search capabilities
  • Help configure up to three custom Flow filters
  • Review LiveNX’s end-to-end Flow visualization capabilities
  • Review reporting & alerting capabilities
  • Creation of one report template and one custom dashboard
  • TOI on customer’s environment

WAN Capacity Planning

Description

  • Determine WAN Capacity Utilization:
    • per User
    • per Application
    • per Site

Outcomes

  • Effective planning for proper bandwidth utilization for ongoing needs
    • WAN Capacity Assessment
    • Service Assurance & Policy Verification
    • Out-of-Bandwidth Avoidance
    • Pro-active capacity management
  • Contain circuit & bandwidth costs
  • Ensure critical traffic is delivered in a timely fashion

Prerequisites

  • LiveNX Base Deployment and Configuration

Tasks Performed

  • Establish thresholds for high utilization and low utilization based on circuit type and length of time the provider needs to install new or upgraded services.
  • Help customer define business critical traffic versus non-business critical traffic.
  • Configure alerts based on thresholds.
  • Business hours are set for each site applicable to the customer’s needs.
  • Schedule Wan Capacity Story and review with customer for 3 months.

QoS Monitoring and Configuration

Description

  • Eliminate error-prone CLI configurations of complex QoS policies in IOS/IOS-XE
  • Reduce bandwidth costs while optimizing application performance.

Outcomes

  • Ensure properly configured QoS policies based upon Cisco QoS best practices
  • Assurance of proper bandwidth allocation to critical traffic during times of congestion
  • Enable effective QoS policy assurance & monitoring

Prerequisites

  • LiveNX Base Deployment and Configuration
  • SSH access from LiveNX to Cisco devices

Tasks Performed

  • Work with network team to configure LiveNX to support QoS management
  • Assist with
    • Establishing application usage, & bandwidth utilization, and DSCP settings
    • Defining multiclass QoS policy
    • Configuring QoS policy on test device, monitoring, and adjusting as needed
    • Pushing QoS configuration to production devices
    • LiveNX QoS alerting configuration
    • Configuration of QoS reporting template

Voice & Video Optimization

Description

  • Use LiveNX to provide assurance of voice and video media traffic performance. Analyze, validate, and alert on poor voice and video quality using jitter/loss/latency statistics and QoS performance.

Outcomes

  • Enhanced User Experience for critical voice & video
  • Faster mean time to resolution for voice & video problems
  • Rapid identification and implementation QoS Changes for voice & video

Prerequisites

  • LiveNX Base Deployment and Configuration
  • QoS Monitoring and Configuration or a fully deployed QoS design
  • Medianet flow capable devices or LiveFlow solution to capture voice performance metrics

Tasks Performed

  • Review flow technology and deploy as needed
    • Deploy medianet flow if not already enabled
    • Validate medianet flow for all relevant devices
  • Define voice display filters for customer UC environment
    • E.G. define call processing nodes, voice gateways, voicemail systems, media termination and conferencing endpoints etc.
  • Review QoS policies and run validation reports (Pre & Post)
  • Configure Alerting for Voice/Video Performance
    • Voice/video performance packet loss
    • Voice traffic classification and marking
    • Voice/video jitter/performance alerts as warranted
    • QoS class drop
  • Provide training and knowledge transfer on workflows to drill down on the performance-based alerts for voice and video.

LiveNX Cisco SDWAN Integration
and Monitoring

Description

  • Accelerate Cisco/Viptela SDWAN with LiveNX for Unified SDWAN Visibility, Policy Verification, and Rich Troubleshooting

Outcomes

  • Application Visibility in SDWAN
  • Policy verification of control and application aware policies
  • Operational awareness of SDWAN tunnel performance and failures

Prerequisites

  • LiveNX Base Deployment and Configuration

Tasks Performed

  • Collect configuration information for SDWAN integration (credentials, IP address info, SNMP community strings)
  • Verify proper configuration of SDWAN edge devices for SNMP polling & flow export
  • Integration of LiveNX to vManage
  • Onboarding of SDWAN edge devices into LiveNX
  • Configuration of site and other semantic data for SDWAN devices
  • Introduce customer to SDWAN Dashboard, SDWAN Data Tunnel Performance Reports
  • Assist customer in SDWAN Alert Configuration

LiveNX Cloud Monitoring Implementation

Description

  • Advanced consulting, training, remote integration, and tuning of LiveNX to LiveAction’s best practices, for a cloud-based deployment.

Outcomes

  • Establish network visibility for traffic in the public cloud
  • Provide end to end visibility of application and network traffic between public cloud and traditional networks

Prerequisites

  • LiveNX Base Deployment and Configuration

Tasks Performed

  • Deploying LiveNX Cloud Monitoring AMI/VHD in AWS/Azure Cloud
  • Amazon S3 Bucket/Azure Blob Storage Setup
  • Enable Flow logs
  • Integration with LiveNX Server
  • Configuration of semantic data for VPC/VNET components

LiveWire Deployment & Integration

Description

  • The LiveWire product can provide application visibility where there is none. Consulting, training, remote integration, and tuning of LiveWire to LiveAction’s best practices.

Outcomes

  • Provides relevant application insights that drive business outcomes
  • Verify effectiveness of network policies
  • Faster mean time to resolution for complex network problems

Prerequisites

  • LiveNX Base Deployment and Configuration

Tasks Performed

  • Consult with customer to determine PCA visibility goals
  • (e.g. datacenter or WAN visibility, any traffic of interest)
  • Review network readiness and packet redirection strategy (span/tap/hub/inline/broker etc)
  • Work with customer to configure appliance + idrac, or deploy virtual appliance.
  • Perform connectivity validation for capture interfaces
  • Initial upgrade to recommended code version
  • Apply router mappings if required, and configure LiveNX capture.
  • Onboard LiveWire devices to LiveNX, validate flow collection, and test cross launch functionality