LiveAction Software & Service Support


LiveAction - Contact us, we're here to help on application and network management

Customers Come First at LiveAction

We pride ourselves on building strong, long-term relationships with our customers.

As part of our on-going commitment, LiveAction provides a comprehensive range of support and technical services to help customers get the most out of LiveAction features and capabilities.

  • For Technical Support and Services, contact or call us at 408-217-6501. MondayFriday 6am -7pm PT except USA holidays. 24/7 support is provided for Severity 1 issues.*

Severity 1

The customer’s network or environment is “down” or there is a critical impact to their business operations and the source of this outage is directly related to LiveAction software

Severity 2

Operation of an existing network or environment is severely degraded, or significant aspects of the customer’s business operation are negatively affected and the source of this degradation is directly related to LiveAction software

Severity 3

The LiveAction software running on the customer’s servers or client workstations has failed to function properly.

Severity 4

The customer requires information or assistance with LiveAction product capabilities, installation, or configuration.


Open a Case

To report a problem with, request the addition of a feature for, or ask a question about LiveAction software products, please fill out the form below as fully as possible. If you are a Technical Support Services Agreement holder and your request is related to a Severity 1 outage, please call 408-217-6501 so that we can assist you sooner.

How are we doing?

Please provide feedback by participating in our one-minute customer support feedback survey.