As of May 12th, 2025, the form on this page will no longer be available to submit support tickets or feature requests. We encourage you to submit all requests through our Customer Portal where you will also find many additional useful resources, including:

  •  Video instruction for a quick walkthrough the portal
  • Knowledge base articles
  • Technical documentation

For those who haven’t yet accessed the Portal, please email us at [email protected] and we will provide you with log in credentials. This form will be live until May 1st, After that, all tickets will need to be opened using the secure Portal. Thank you for your continued trust and partnership!

Contact LiveAction Support

For technical support and services:

  • Open a Support Case using the form below
  • Call us at 408-217-6501
    • Priority 1 issues: support is provided 24x7x365.
    • Priority 2-4 issues: support is provided Monday–Friday 24×5 (All Time Zones)

Open A Support Case

To report a problem with, request the addition of a feature for, or ask a question about LiveAction software products, please fill out the form below as fully as possible. If you are a Technical Support Services Agreement holder and your request is related to a Priority 1 outage, please call 408-217-6501 so that we can assist you sooner.

Company Holidays Date
New Year’s Day 01/01/2025 (Wednesday)
Martin Luther King Jr. Day 01/20/2025 (Monday)
Wellness Day 02/14/2025 (Friday)
President’s Day 02/17/2025 (Monday)
Good Friday 04/18/2025 (Friday)
Wellness Day 04/21/2025 (Monday)
Wellness Day 05/23/2025 (Friday)
Memorial Day 05/26/2025 (Monday)
Wellness Day 06/30/2025 (Monday)
Independence Day 07/04/2025 (Friday)
Wellness Day 08/01/2025 (Friday)
Wellness Day 08/29/2025 (Friday)
Labor Day 09/01/2025 (Monday)
Wellness Day 10/10/2025 (Friday)
Veterans Day 11/11/2025 (Tuesday)
Thanksgiving Day 11/27/2025 (Thursday)
Black Friday 11/28/2025 (Friday)
Christmas Day 12/25/2025 (Thursday)

Note: December 24th and December 31st are half-day workdays