With the rise of remote and hybrid work environments, diagnosing network and application issues on end-user devices has become increasingly challenging. Traditional monitoring tools lack visibility into the user’s unique environment, whether at home, in the office, or on the move. Without direct access to packet data from these remote devices, network teams struggle to troubleshoot issues effectively, leading to extended downtime, user frustration, and potential productivity loss. A remote packet capture solution bridges this gap, providing in-depth insights directly from the user’s device, regardless of location.