Major Cruise Line Chooses LiveAction as Go-To Tool for Understanding Network Issues
Contents
The company chose LiveAction for vastly improved productivity and realized a return on investment within 12 months.
The LiveAction UI is easy to navigate and our VP of Technical Operations has taken an active role in using the solution. It’s the “go-to” tool for him and the team to get a solid understanding of issues and present report data on the guest experience.”
Challenges
The business challenges that led the profiled company to evaluate and ultimately select LiveAction:
- End-to-end network and application performance visibility
- Detailed, root-cause analysis with drill-down from flow to packet analysis
Use Case
Key features of LiveAction and top purchasing drivers:
- Enhanced visibility
Results
The surveyed company achieved the following results and benefits with LiveAction:
- Improved productivity
- Faster mean time to repair
- Increased network visibility for better decisions
- Ensured the network meets business objectives
- Improved performance reporting and analysis
- Saved 20 – 40% of their time with LiveAction solutions.
- Realized a return on investment in 7-12 months.
“In a VSAT environment where bandwidth costs are extremely high, understanding what’s being utilized is critical to ensure optimized guest experiences for customers purchasing an internet plan at sea.”
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Major Cruise Line Chooses LiveAction as Go-To Tool for Understanding Network Issues
About LiveAction®
LiveAction provides end-to-end visibility of network and application performance from a single pane of glass. We provide enterprises with confidence that the network is meeting business objectives, full network visibility for better decisions, and reduced cost to operate the network.
TechValidate
This case study is based on an August 2021 survey of LiveAction customers by TechValidate, a 3rd-party research service.
