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    LiveAction acted as a force multiplier for their network engineers, providing them with the visibility to proactively and efficiently manage their networks.

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    Financial institutions operate in a highly sensitive and regulated environment. Their vast networking infrastructure must not only support a multitude of transactions but also ensure data security, regulatory compliance, and real-time communication.

    With a primary focus on expansive network coverage, there was an evident need for a comprehensive view of their entire network
    . This was essential not only for efficient management but also for effective troubleshooting. The lean networking team at this financial institution found themselves with persistent Voice Over IP (VOIP) issues and attempting to understand recent security incidents.

    Use Case

    To address these challenges, the institution sought LiveAction. During the Proof of Concept (POC) phase, LiveAction introduced LiveNX – their flagship network performance monitoring solution. For the first time, they had the broadest view of their entire network, resulting in a decrease in their mean time to resolution (MTTR).

    LiveAction further equipped them with LiveWire, enabling the network team to delve into specific packet details. This granular insight was accentuated by the ‘hop to hop’ feature. This tool not only allowed engineers to traverse the network hop by hop but also provided the functionality to drill down into each segment, optimizing troubleshooting and network efficiency. The ‘hop to hop’ feature has proven invaluable for tracking real-time transactions. If there was any delay or disruption, the team could immediately identify and remediate the problematic hop.

    Key Results

    The introduction of LiveAction into the financial institution’s operational framework brought about transformative results:

    1. Enhanced Operational and Strategic Efficiency: LiveAction acted as a force multiplier for their network engineers allowing a shift from reactive problem-solving to proactive strategic network enhancements. Comprehensive insights from LiveNX and LiveWire facilitated this shift, leading to improved network performance and minimized downtimes.
    2. Flexible Deployment & Licensing: LiveAction’s adaptability ensured that they could easily integrate into their existing infrastructure. The straightforward licensing model meant that they could scale their network monitoring without cumbersome administrative hurdles.
    3. Enhanced Security and Compliance: With end-to-end visibility and real-time monitoring, potential security threats were identified and mitigated promptly. The granular data from LiveAction ensured adherence to industry regulations, safeguarding against potential legal challenges.
    4. Improved Uptime and Reliability: Real-time monitoring, paired with in-depth network segment analysis, bolstered network uptime, essential for seamless financial transactions.
    5. Flexible Integration and Scalability: LiveAction seamlessly integrated with existing systems and scaled across the institution’s numerous branches and data centers, facilitating cohesive network management and growth without complexity.

    Organizational Profile

    Company Size:
    Large Enterprise

    Financial Services

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    Holistic Network Monitoring Provided by LiveAction for Financial Institutions

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    About LiveAction®

    LiveAction provides end-to-end visibility of network and application performance from a single pane of glass. We provide enterprises with confidence that the network is meeting business objectives, full network visibility for better decisions, and reduced cost to operate the network.