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State Government Agency Chooses LiveAction for Enhanced Visibility


This case study of a state & local government is based on a September 2021 survey of LiveAction customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.


The business challenges that led the profiled company to evaluate and ultimately select LiveAction:

  • End-to-end network and application performance visibility
  • Voice and video monitoring

Use Case

The key features and functionalities of LiveAction that the surveyed company uses:
Top purchasing drivers:

  • Enhanced visibility


The surveyed company achieved the following results with LiveAction:

Top benefits realized with LiveAction:

  • Increased network visibility for better decisions
  • Ensured the network meets business objectives
  • Improved performance reporting and analysis

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