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Contents

    Introduction

    This case study of Manila Electric Company is based on a March 2022 survey of LiveAction customers by TechValidate, a 3rd-party research service.

    Challenges

    Manila Electric Company needed greater visibility into its network infrastructure in several areas, including:

    • SDWAN
    • Data Center
    • Branch
    • Campus
    • WAN

    Organizational Profile

    Company:
    Manila Electric Company

    Company Size:
    Small Business

    Industry:
    Energy & Utilities

    “LiveAction excels at finding and determining the root cause of an issue/incident”

    Use Case

    Manila Electric found the most value in these LiveAction NPM capabilities:

    • Automatic device discovery that creates an exhaustive inventory of every Device and Interface
    • Hop-by-hop analysis of application visibility and performance
    • Searching, filtering, and granular analysis of network telemetry
    • Faster troubleshooting and diagnosis
    • Enhanced visibility to different parts of the network (LAN, Campus, WAN, DC)
    • Unified, easy-to-use GUI Dashboard
    • Single-click drill-down from flow visualization to packet analysis for detailed root-cause analysis
    • Flexible and granular Reports, and predictive Alerting
    • Packet-level analysis

    Results

    With LiveAction Manila Electric reported achieving:

    • Faster problem diagnosis and root-cause analysis
    • Improved operational efficiency that supported business growth
    • A unified view of the entire network from device to flow to packets
    • Positive feedback from the management team on trackable NetOps improvements

    Manila Electric considered and evaluated the following companies before ultimately choosing LiveAction:

    • Riverbed
    • SolarWinds
    • NetScout
    • ExtraHop

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    Manila Electric Company Chooses LiveAction for Fastest Root-Cause Analysis

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    About LiveAction®

    LiveAction provides end-to-end visibility of network and application performance from a single pane of glass. We provide enterprises with confidence that the network is meeting business objectives, full network visibility for better decisions, and reduced cost to operate the network.

    Source:

    Glenn Diaceno, Operations Manager, Manila Electric Company

    Validated
    Published: April 14, 2022
    TVID: 94B-9BC-500