Manila Electric Company Chooses LiveAction for Fastest Root-Cause Analysis
Introduction
This case study of Manila Electric Company is based on a March 2022 survey of LiveAction customers by TechValidate, a 3rd-party research service.
Challenges
Manila Electric Company needed greater visibility into its network infrastructure in several areas, including:
- SDWAN
- Data Center
- Branch
- Campus
- WAN
Organizational Profile
Company:
Manila Electric Company
Company Size:
Small Business
Industry:
Energy & Utilities
“LiveAction excels at finding and determining the root cause of an issue/incident”
Use Case
Manila Electric found the most value in these LiveAction NPM capabilities:
- Automatic device discovery that creates an exhaustive inventory of every Device and Interface
- Hop-by-hop analysis of application visibility and performance
- Searching, filtering, and granular analysis of network telemetry
- Faster troubleshooting and diagnosis
- Enhanced visibility to different parts of the network (LAN, Campus, WAN, DC)
- Unified, easy-to-use GUI Dashboard
- Single-click drill-down from flow visualization to packet analysis for detailed root-cause analysis
- Flexible and granular Reports, and predictive Alerting
- Packet-level analysis
Results
With LiveAction Manila Electric reported achieving:
- Faster problem diagnosis and root-cause analysis
- Improved operational efficiency that supported business growth
- A unified view of the entire network from device to flow to packets
- Positive feedback from the management team on trackable NetOps improvements
Manila Electric considered and evaluated the following companies before ultimately choosing LiveAction:
- Riverbed
- SolarWinds
- NetScout
- ExtraHop
Manila Electric Company Chooses LiveAction for Fastest Root-Cause Analysis
About LiveAction®
LiveAction provides end-to-end visibility of network and application performance from a single pane of glass. We provide enterprises with confidence that the network is meeting business objectives, full network visibility for better decisions, and reduced cost to operate the network.
Source:
Glenn Diaceno, Operations Manager, Manila Electric Company
Validated
Published: April 14, 2022
TVID: 94B-9BC-500