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Manila Electric Company Chooses LiveAction for Fastest Root-Cause Analysis

Introduction

This case study of Manila Electric Company is based on a March 2022 survey of LiveAction customers by TechValidate, a 3rd-party research service.

Challenges

Manila Electric Company needed greater visibility into its network infrastructure in several areas, including:

  • SDWAN
  • Data Center
  • Branch
  • Campus
  • WAN

Organizational Profile

Company:
Manila Electric Company

Company Size:
Small Business

Industry:
Energy & Utilities

“LiveAction excels at finding and determining the root cause of an issue/incident”

Use Case

Manila Electric found the most value in these LiveAction NPM capabilities:

  • Automatic device discovery that creates an exhaustive inventory of every Device and Interface
  • Hop-by-hop analysis of application visibility and performance
  • Searching, filtering, and granular analysis of network telemetry
  • Faster troubleshooting and diagnosis
  • Enhanced visibility to different parts of the network (LAN, Campus, WAN, DC)
  • Unified, easy-to-use GUI Dashboard
  • Single-click drill-down from flow visualization to packet analysis for detailed root-cause analysis
  • Flexible and granular Reports, and predictive Alerting
  • Packet-level analysis

Results

With LiveAction Manila Electric reported achieving:

  • Faster problem diagnosis and root-cause analysis
  • Improved operational efficiency that supported business growth
  • A unified view of the entire network from device to flow to packets
  • Positive feedback from the management team on trackable NetOps improvements

Manila Electric considered and evaluated the following companies before ultimately choosing LiveAction:

  • Riverbed
  • SolarWinds
  • NetScout
  • ExtraHop

Manila Electric Company Chooses LiveAction for Fastest Root-Cause Analysis

About LiveAction®

LiveAction provides end-to-end visibility of network and application performance from a single pane of glass. We provide enterprises with confidence that the network is meeting business objectives, full network visibility for better decisions, and reduced cost to operate the network.


Source:

Glenn Diaceno, Operations Manager, Manila Electric Company

Validated
Published: April 14, 2022
TVID: 94B-9BC-500