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Federal Government Agency Chooses LiveAction for Better VoIP Troubleshooting

Introduction

This case study of a state & local government is based on an October 2021 survey of LiveAction customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“We needed a tool to monitor QoS markings on packets to assist in troubleshooting issues with our VOIP system and this product came highly recommended”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select LiveAction:
Faced the following challenges:

  • End-to-end network and application performance visibility
  • Detailed, root-cause analysis with drill-down from flow to packet analysis
  • Voice and video monitoring

Use Case

The key features and functionalities of LiveAction that the surveyed company uses:
Top purchasing drivers:

  • Enhanced visibility

Results

The surveyed company achieved the following results with LiveAction:

Top benefits realized with LiveAction:

  • Increased network visibility for better decisions
  • Ensured the network meets business objectives
  • Improved performance reporting and analysis

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