Creation of one report template and one custom dashboard
TOI on customer’s environment
WAN Capacity Planning
Description
Determine WAN Capacity Utilization:
per User
per Application
per Site
Outcomes
Effective planning for proper bandwidth utilization for ongoing needs
WAN Capacity Assessment
Service Assurance & Policy Verification
Out-of-Bandwidth Avoidance
Pro-active capacity management
Contain circuit & bandwidth costs
Ensure critical traffic is delivered in a timely fashion
Prerequisites
LiveNX Base Deployment and Configuration
Tasks Performed
Establish thresholds for high utilization and low utilization based on circuit type and length of time the provider needs to install new or upgraded services.
Help customer define business critical traffic versus non-business critical traffic.
Configure alerts based on thresholds.
Business hours are set for each site applicable to the customer’s needs.
Schedule Wan Capacity Story and review with customer for 3 months.
QoS Monitoring and Configuration
Description
Eliminate error-prone CLI configurations of complex QoS policies in IOS/IOS-XE
Reduce bandwidth costs while optimizing application performance.
Outcomes
Ensure properly configured QoS policies based upon Cisco QoS best practices
Assurance of proper bandwidth allocation to critical traffic during times of congestion
Work with network team to configure LiveNX to support QoS management
Assist with
Establishing application usage, & bandwidth utilization, and DSCP settings
Defining multiclass QoS policy
Configuring QoS policy on test device, monitoring, and adjusting as needed
Pushing QoS configuration to production devices
LiveNX QoS alerting configuration
Configuration of QoS reporting template
Voice & Video Optimization
Description
Use LiveNX to provide assurance of voice and video media traffic performance. Analyze, validate, and alert on poor voice and video quality using jitter/loss/latency statistics and QoS performance.
Outcomes
Enhanced User Experience for critical voice & video
Faster mean time to resolution for voice & video problems
Rapid identification and implementation QoS Changes for voice & video
Prerequisites
LiveNX Base Deployment and Configuration
QoS Monitoring and Configuration or a fully deployed QoS design
Medianet flow capable devices or LiveFlow solution to capture voice performance metrics
Tasks Performed
Review flow technology and deploy as needed
Deploy medianet flow if not already enabled
Validate medianet flow for all relevant devices
Define voice display filters for customer UC environment
E.G. define call processing nodes, voice gateways, voicemail systems, media termination and conferencing endpoints etc.
Review QoS policies and run validation reports (Pre & Post)
Configure Alerting for Voice/Video Performance
Voice/video performance packet loss
Voice traffic classification and marking
Voice/video jitter/performance alerts as warranted
QoS class drop
Provide training and knowledge transfer on workflows to drill down on the performance-based alerts for voice and video.
LiveNX Cisco SDWAN Integration
and Monitoring
Description
Accelerate Cisco/Viptela SDWAN with LiveNX for Unified SDWAN Visibility, Policy Verification, and Rich Troubleshooting
Outcomes
Application Visibility in SDWAN
Policy verification of control and application aware policies
Operational awareness of SDWAN tunnel performance and failures
Prerequisites
LiveNX Base Deployment and Configuration
Tasks Performed
Collect configuration information for SDWAN integration (credentials, IP address info, SNMP community strings)
Verify proper configuration of SDWAN edge devices for SNMP polling & flow export
Integration of LiveNX to vManage
Onboarding of SDWAN edge devices into LiveNX
Configuration of site and other semantic data for SDWAN devices
Introduce customer to SDWAN Dashboard, SDWAN Data Tunnel Performance Reports
Assist customer in SDWAN Alert Configuration
LiveNX Cloud Monitoring Implementation
Description
Advanced consulting, training, remote integration, and tuning of LiveNX to LiveAction’s best practices, for a cloud-based deployment.
Outcomes
Establish network visibility for traffic in the public cloud
Provide end to end visibility of application and network traffic between public cloud and traditional networks
Prerequisites
LiveNX Base Deployment and Configuration
Tasks Performed
Deploying LiveNX Cloud Monitoring AMI/VHD in AWS/Azure Cloud
Amazon S3 Bucket/Azure Blob Storage Setup
Enable Flow logs
Integration with LiveNX Server
Configuration of semantic data for VPC/VNET components
LiveWire Deployment & Integration
Description
The LiveWire product can provide application visibility where there is none. Consulting, training, remote integration, and tuning of LiveWire to LiveAction’s best practices.
Outcomes
Provides relevant application insights that drive business outcomes
Verify effectiveness of network policies
Faster mean time to resolution for complex network problems
Prerequisites
LiveNX Base Deployment and Configuration
Tasks Performed
Consult with customer to determine PCA visibility goals
(e.g. datacenter or WAN visibility, any traffic of interest)
Review network readiness and packet redirection strategy (span/tap/hub/inline/broker etc)
Work with customer to configure appliance + idrac, or deploy virtual appliance.
Perform connectivity validation for capture interfaces
Initial upgrade to recommended code version
Apply router mappings if required, and configure LiveNX capture.
Onboard LiveWire devices to LiveNX, validate flow collection, and test cross launch functionality