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Contents

    Introduction

    This case study of a state & local government is based on an October 2021 survey of LiveAction customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

    “We needed a tool to monitor QoS markings on packets to assist in troubleshooting issues with our VOIP system and this product came highly recommended”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select LiveAction:
    Faced the following challenges:

    • End-to-end network and application performance visibility
    • Detailed, root-cause analysis with drill-down from flow to packet analysis
    • Voice and video monitoring

    Use Case

    The key features and functionalities of LiveAction that the surveyed company uses:
    Top purchasing drivers:

    • Enhanced visibility

    Results

    The surveyed company achieved the following results with LiveAction:

    Top benefits realized with LiveAction:

    • Increased network visibility for better decisions
    • Ensured the network meets business objectives
    • Improved performance reporting and analysis

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    About LiveAction®

    LiveAction provides end-to-end visibility of network and application performance from a single pane of glass. We provide enterprises with confidence that the network is meeting business objectives, full network visibility for better decisions, and reduced cost to operate the network.