As enterprise networks continue to evolve—stretching across data centers, multi-cloud environments, remote branches, and hybrid workforces—IT teams are under more pressure than ever to deliver seamless performance and fast problem resolution. Most organizations already have visibility into their network core and cloud infrastructure. But there’s still one area that often goes dark: the endpoint.
Laptops, desktops, and remote workstations represent the “last mile” of user experience. And yet, when performance issues arise at the edge, many network operations teams are left troubleshooting in the dark.
The Blind Spot That Slows You Down
Consider this: a remote employee reports that their video conferencing app keeps freezing. Is it the app? Their Wi-Fi? A routing issue in the cloud? Without direct visibility into what’s happening on that user’s device, diagnosing the problem becomes a game of guesswork—and time is lost.
This isn’t a fringe use case. As hybrid work becomes standard, IT teams are fielding more complaints from outside the traditional network perimeter. The inability to capture traffic data directly from the endpoint delays resolution, increases support costs, and erodes user trust.
Introducing Remote Packet Capture from LiveAction
That’s why we’re excited to introduce Remote Packet Capture Engine—a new capability within LiveWire that extends forensic-grade packet collection to user endpoints like laptops and workstations.
This isn’t just about seeing packets. It’s about eliminating blind spots, improving the quality of support for remote users, and arming your team with the data it needs to troubleshoot faster and smarter. Whether you’re dealing with a C-level executive reporting intermittent connectivity or a remote engineer battling SaaS performance issues, Remote Packet Capture gives you insight right at the source.
What Makes This Different?
Unlike traditional capture tools limited to data centers or core infrastructure, LiveAction’s solution brings endpoint-level packet visibility into your unified observability workflow. Key features include:
- Targeted or Always-On Capture: Capture traffic when you need it—or keep a continuous stream for persistent monitoring.
- Centralized Agent Management: Deploy and control thousands of endpoint agents from a single LiveWire interface.
- Forensic-Level Analysis: Dig deep into traffic flows and pinpoint the root cause of network or application issues.
- Secure and Lightweight: Designed to protect performance and ensure secure transmission without disrupting end users.
The Business Value: Fast Answers, Smarter Support
The benefits go beyond faster troubleshooting. With endpoint-level visibility, you can:
- Slash mean time to resolution (MTTR) by quickly identifying whether issues are network- or device-related.
- Support remote and hybrid employees more effectively—no need to ship hardware or wait for user-side testing.
- Strengthen your security posture by monitoring endpoint traffic for anomalies or signs of compromise.
- Maximize your investment in LiveWire by extending observability all the way to the user.
Visibility, From Core to Cloud to Edge
In a world where user experience defines business performance, network visibility can’t stop at the firewall. LiveAction’s Remote Packet Capture Engine bridges the final gap, enabling your team to deliver consistent, high-performance connectivity—everywhere your users are.
Want to see how it works in action?
Schedule a demo or reach out to your LiveAction rep today.