What’s the ROI of LiveAction? Forrester Has the Answers!
Network performance management (NPM) solutions are key to optimizing the performance of your network and applications. When NetOps professionals are equipped with the right NPM, they can quickly understand network activity to keep it running at peak performance. We’re confident that LiveAction offers industry-leading network intelligence, providing monitoring, visual analytics, and packet forensics to help your network team quickly see, understand, and resolve network issues at scale.
But maybe that’s just our opinion. How can you be sure that LiveAction is worth the investment? Third-party validation matters to data-driven NetOps professionals, who want to go beyond marketing claims and ensure they’re making the right choice when selecting an NPM solution.
Inside the TEI: How LiveAction Benefits Your Network
That’s why LiveAction commissioned Forrester Consulting to determine “The Total Economic Impact™ (TEI) of LiveNX and LiveWire”. This TEI study examines the return on investment (ROI) that enterprises can realize by deploying LiveNX network performance monitoring and LiveWire high-speed packet capture in their networks. The result of the study is a framework for evaluating the potential financial impact of LiveNX and LiveWire on your organization.
In the study, Forrester interviewed and aggregated the experience of five different companies with extensive experience in using LiveAction in their networks. Forrester found that LiveAction empowers their customers to effectively monitor their on-premises, SD-WAN, cloud, and hybrid networks while accelerating troubleshooting of the network and applications, all from a single pane of glass. In summary, LiveAction’s solutions:
- resulted in avoided equipment and bandwidth costs totaling $2.1 million
- increased business productivity from reduced network outages worth $1.5 million
- streamlined report generation by eliminating manual processes valued at $576,000
- enabled a reduction in mean time to resolution (MTTR) worth $187,000
These benefits were easily quantified based on Forrester’s TEI methodology, but they’re just the start. Forrester also found several unquantified benefits of LiveNX and LiveWire, including:
- the ability to manage many different devices from multiple device manufacturers at dispersed sites
- enhanced visualization of network flow data
- ease of use from an intuitive user interface
- the ability to go “back in time” to properly diagnose past issues
Naturally, any solution comes with implementation and training cost considerations. But Forrester found that the benefits of LiveAction far outweigh the costs, resulting in a net present value (NPV) of $2.65 million and an ROI of 153% over three years, including a payback in just 12 months.
A Single Platform for Better NPM
Forrester’s TEI study only confirms what our customers have been telling us for years: that LiveAction delivers significant value to NetOps teams seeking to improve network performance and reduce costs. By providing a single pane of glass for network performance monitoring and advanced troubleshooting, LiveNX and LiveWire can help organizations realize many key benefits, including:
- avoiding expensive equipment purchases
- reducing network downtime
- increasing team productivity
- seeing significant return on their network investment
LiveAction is hosting two live Webinars, on March 8th and March 9th, for an in-depth first look at the Forrester Research study, “The Total Economic Impact of LiveNX and LiveWire”. Register here to join LiveAction CTO John Smith and Forrester Consultant Chris Loza, and learn more about what LiveAction can do for you.
— by David Weiss. David is Content Marketing Manager for LiveAction.