Omnipeek Frequently Asked Questions

Q. What Are Some of the New Expert Enhancements?

A.

  • Improved Expert and VoIP performance
  • Added Expert event for detecting Gratuitous ARP
  • Added Expert event for detecting TCP Duplicate ACKs
  • Made SACK options more obvious in Flow Visualizer
  • Made Flow Visualizer come up faster
  • Updated Expert event default settings
  • Improved Expert event behaviors
  • Improved Expert Settings file handling for the engine

Q. What Are Some of the New VOIP Enhancements?

A.

  • Added Asserted Identity to Calls & Media views
  • Added the ability to search Asserted Identity
  • Fixed VoIP-related issues
  • Fixed call playback, DTMF related issues
  • Synthesized DTMF from RTP events when signaling is absent

Q.  What Hi-Dpi Does Omnipeek 12.2 Support?

A. Omnipeek supports 4K (3840 x 2160 pixels) monitors.

Q. What Is the View File Content Option?

A. This is an option titled “Files” on the Navigation Pane for loaded packet files. It displays files extracted from reassembled HTTP flows. This can be very useful for monitoring network activity.

Q. What Is the Filter File Load Feature?

A. The File Open dialog in Omnipeek has a “Filter” option. By clicking this button, you can invoke the same Filter UI available in the Capture Options. When the file is loaded, each packet is run through whatever filters were selected by the user, and only packets passing that filter criteria will be loaded.

Q. What Is the Application Dashboard View?

A. This utility gives a graphic view of Application utilization, Application latency and Application details of flows, packets and bytes.

Q. What’s in the Application Statistics View?

A.  The view displays total applications statistics for the duration of the file, capture, or search in a list with the follow columns:

  • Application
  • Utilization %
  • Bytes %
  • Packets %
  • Bytes
  • Packets
  • First Time
  • Last Time

Q. What’s in the Compass Application View?

A. The Compass view includes an Applications statistics chart window for grouping statistics by applications.

Q. What Is the Overview Graph for Capture Files?

A.

  • Provides an easy method to “zoom” in on a portion of a file by selecting a time range and reprocessing all statistics
  • Provides summary information on various counts – Packets, Flows, Files, Events, etc. – including those in the selection, and total in the file
  • Provides an overview of Expert events in the file

Q. I Get a Message on My Compass Screen That Says, “Flash Not Installed“, I Am Using Windows Server 2012, What Is the Problem?

A. Flash is typically not installed automatically on Windows Server 2012, so it must be added manually through the server manager.

Follow these steps:

  1. Open up the Control Panel
  2. Notice that the Flash Player is not listed as being installed
  3. Open up the Server Manager
  4. Select “Local Server” from the left pane
  5. Scroll down to “Roles and Features” in the right pane
  6. Select “Features” from the left pane
  7. Click the “Tasks” drop down next to “Roles and Features” and select “Add roles and features”
  8. Inside the tree-list box in the right pane, expand “User Interfaces and Infrastructure”
  9. You should see that “Desktop Experience” is not checked
  10. Check “Desktop Experience” to install Flash (and other things as well)
  11. Continue through the “Add roles and features” section and click “Install”
  12. After the reboot, open the control panel and you will see that Flash is now listed as being installed
  13. Flash will now be installed for Compass in Omnipeek

Q. What Is the Country Filter Dialog Menu and Where Can I Find It?

A. The Country Filter dialog allows you to specify one or two countries, and a direction (like the address and port filter dialogs). It is in the Advanced filter under the Logical “And”, “Or” and “Not” options.

Q. Is There a Way to Have Multiple Decode Columns in the Packets View?

A. Yes. By right-clicking on a field within the Decode View, you can add as many decode columns as you like and arrange them in any order.

Note: Once you add a decode column to the Packet List Columns, you cannot modify it, only delete it. Right-Click on the column title bar and uncheck the decode to delete it.

Q. What Is the Filter File Load Feature?

A. The File Open dialog in Omnipeek has a “Filter” option. By clicking this button, you can invoke the same Filter UI available in the Capture Options. When the file is loaded, each packet is run through whatever filters were selected by the user, and only packets passing that filter criteria will be loaded.

Q. How Do I Label Packets by Color in Omnipeek?

A. Select the packets you wish to label, right-click on one of them, and you can Label selected packets in the color you wish. This makes it very easy to identify different groups of packets in a trace file.

Q. Where Can I See the Geographic Location of Nodes?

A. The Nodes view has two columns: “Country” and “City”. This will give a good overview of the geographic location of different nodes.

Q. What Ways Does Compass Generate Statistics in Omnipeek?

A. From file(s) in the Compass Workspace navigation bar and by creating projects from one or more packet files in the Compass Workspace mode.

Q. I Want to Change the Port on the Access Point Capture Adapter in the Capture Options Dialog, but I Don’t See a Way to Accomplish This, How Do I Change the Port?

A. Go to the Tools pull down menu in Omnipeek and select Options. Then under Analysis Modules select the Access Point Capture Adapter Options. Then you can change the port there by selecting Options.

Q. What Are the Supported Cisco and Aruba 802.11ac Ap’s That Are Supported in Omnipeek?

A. The supported AP’s are the Cisco AP2700, AP3700 and Aruba AP-225 models.

Q. How Do You Configure Cisco and Aruba Controllers and Ap’s to Capture 802.11ac Packets?

A. The link below will give you tips on how to accomplish this task:

https://mypeek.liveaction.com/activate_product.php

Q. I Want to Change the Port on the Access Point Capture Adapter in the Capture Options Dialog, but I Don’t See a Way to Accomplish This, How Do I Change the Port?

A. Go to the Tools pull down menu in Omnipeek and select Options. Then under Analysis Modules select the Access Point Capture Adapter Options. Then you can change the port there by selecting Options.

Q. Do the Cisco and Aruba Ap’s Support Multi-Stream 802.11ac Configuration?

A. Yes, they support MIMO: 1, 2 and 3 spatial stream configurations.

Q. Does Omnipeek Support 4 Spatial Streams Decoding?

A. Yes, Omnipeek supports 4 spatial streams decoding.

Q. Are There Any Compass Hot Keys I Can Use?

A. Contact Tech Support

Q. How Do You Configure the Protocol Translations in Omnipeek?

A.

  1. Go to Tools>Options>Protocol Translations
  2. Select Insert
  3. Choose TCP or UDP
  4. Enter the Port number
  5. Choose the Sub-Protocol by clicking “Choose” then click OK

Q. What Enhanced Support Is There in SCTP?

A.

  • Filter by SCTP Port
  • Improved Protospecs encapsulation of SCTP
  • Made SIP calls encapsulated in SCTP work in VoIP views
  • SCTP Port Translations
  • SCTP enhanced Summary decode, analysis

Q. What Is the Product Activation Mentioned in the Installer?

A. When you install a Peek product the installer sends a secure message to a web server located at LiveAction. The installer sends the following information: serial number, product information, name, company name, and an ID number associated with your computer. This process will assist us in reducing software piracy, as we can ensure that our software is used solely by authorized customers. If you have questions or concerns, please contact us.

Q. Where Do I Download the Software to Re-Install My Product?

A. Please log in to MyPeek . You can access information about your purchase and links to download your software.

Q. When Trying to Access Mypeek I Get the Following Error: “Our Records Indicate That Your Contracts Have Not yet Been Validated as No Entry of a Shipped Serial Number Has Been Entered. If You Believe You Do Have a Current Contract, Please Notify Us so That We Can Resolve This Matter.“ How Do I Solve This?

A. Please validate your serial number before logging into MyPeek for the first time. You will notice a link that says Validate product Serial Number. Clicking on this link will take you to the Validate Shipped Products page. Please enter your serial number and email address.

You only need to validate your serial number one time. Go back to MyPeek using your email address and login password. If you have forgotten your login password, please use the ‘Forgotten Password’ Option.

Q. What If I Do Not Have Access to the Internet, Can I Still Activate My Product?

A. Yes. When running the installer, please select Manual activation. You will need three pieces of information, your serial number, the CPU ID of the target machine, and the activation key. To get the CPU ID, open a CMD prompt and type <dir>. This will give you’re the Volume Serial Number of the hard drive. Use this (without dashes) for the CPU ID. The Activation key will be generated and emailed to you. Follow the remaining instructions in the installer.

Q. I Have Access to the Internet so Why Is Activation Still Being Rejected?

A. If you are trying to activate a current release of Omnipeek or OmniEngine, please be sure the Proxy Settings on your computer are properly configured. If you are still having trouble, here are two additional ways to activate your product. 1) We can generate an activation code for you. Choose manual activation and call us with your machine ID number. 2) If you have another machine that has access to the internet go to https://mypeek.liveaction.com/activate_product.php and fill out the form, an activation code will be generated. Enter the activation code to proceed with the installation.

Q. What Is License Policy?

A. We allow the installation of our products on one computer accessed by a single user, per serial number. Any installations beyond this would require the purchase of either additional licenses.

Q. Can I Re-Install on the Same Machine?

A. Omnipeek can only be installed on a single machine at a time.  Contact LiveAction technical support (URL) if you need additional help on this topic.

Q. Here Is a List of Common Activation Errors.

A.

  • EC109 – Activation failed please contact us
    Response code 2 – Please contact us, we may need to generate an activation code for you.
  • Ec104 – Your product needs to be validated. Please go to: https://mypeek.liveaction.com/welcome.php
  • Ec105 – Be sure you are selecting the correct product. Example SE, NX, VX
  • Ec108 – Be sure you are selecting the correct version number, Example. 3.0, 2.0

MyPeek and more

WHAT IS “MYPEEK” AND WHY DO I NEED IT?

MyPeek is a customized account designed to increase your experience with LiveAction Through MyPeek, customers with current maintenance can download the latest version of their software and documentation, get access to various plug-ins, learn about upcoming releases and new products.

CAN I DOWNLOAD A NEW VERSION OF THE PRODUCT I OWN WITHOUT MAINTENANCE?

Product updates may be purchased without a maintenance contract for 40% of the product SRP.

MY MAINTENANCE IS EXPIRED, BUT I NEGLECTED TO DOWNLOAD THE LATEST VERSION PRIOR TO THE EXPIRATION. CAN I STILL DOWNLOAD?

When you purchase software products with maintenance, you are given a personal, customized “MyPeek” account that houses links to the software you have purchased, free utility software, our maintenance newsletters, links to our CIO’s blog, and more. Access to your MyPeek account expires when your maintenance term ends, so unless you are current with maintenance, you cannot update or upgrade your existing software purchase. Please contact sales@liveaction.com to renew maintenance and download the latest version.

WHY DOES MY SOFTWARE LICENSE NEED TO BE ACTIVATED? IF I HAVE MAINTENANCE, DOESN’T THAT ENTITLE ME TO INSTALL THE SOFTWARE AS MANY TIMES AS I WANT TO?

The activation process will protect your software licensing rights while assisting LiveAction in its efforts to protect its intellectual property. LiveAction also has been required by its international channel partner representatives to provide a strong copy protection system, since they cannot invest in products that do not provide anti-piracy measures. In our efforts to address these realities, we believe we have implemented a user-friendly system that will prevent casual piracy and will be next to invisible to legitimate users.

Your maintenance entitles you to 2 activations or installations of the product and our SLA states that one installation is for back-up, the second is for use. If you have special circumstances for installing software please contact your sales rep or email sales@liveaction.com to discuss alternatives.

MY MYPEEK ACCOUNT IS NOT RECOGNIZING MY LICENSE OF LIVEACTION SOFTWARE.

Typically this is a serial number validation issue. From the MyPeek home page click on “validate your product serial number” and enter your registered email address and serial number. This will enter it into the MyPeek system.

MY MAINTENANCE HAS EXPIRED. CAN I RENEW?

Of course, you can! If your maintenance has been expired for less than 90-days you may purchase a new maintenance contract by paying a lapsed maintenance fee equal to 25% of the SRP of maintenance for the product you are renewing. The new maintenance agreement will begin on the date of order.

Customers without maintenance or that have been expired longer than 90-days may purchase software updates for 40% of the SRP of the software. New maintenance agreements may then be purchased for the updated software.

WHAT IS THE COST TO RENEW MY MAINTENANCE CONTRACT?

Software renewals are set at approximately 20% of the original SRP of the product for which maintenance is being purchased. If your maintenance is current you may refer to your MyPeek account for renewal pricing options. If maintenance is expired, or if you’d like to go over alternative options please email sales@liveaction.com or call 925-937-3200.

I AM CURRENTLY MAINTAINING ANOTHER ANALYZER BUT WANT TO SWITCH TO A LIVEACTION SOLUTION. DOES LIVEACTION OFFER ANY UPGRADE OR TRANSFER PROGRAMS TO ALLOW ME TO MORE AFFORDABLY MOVE OVER TO YOU?

LiveAction offers special migration pricing for owners of competing products. Please contact your sales rep or email sales@liveaction.com for pricing information.

IF I UPGRADE TO ANOTHER PRODUCT DOES MY ORIGINAL SUPPORT CONTRACT TRANSFER?

You can transfer up to 12-months of the existing maintenance contract by paying the differential in maintenance price across the two products. Additional months will be forfeited upon upgrading. The original license, while you will always own it, will be made ‘inactive’ from LiveAction’s point of view and therefore will not be eligible for future upgrades or support programs.

IF MY MAINTENANCE CONTRACT EXPIRES CAN I STILL USE THE PRODUCT?

Of course! LiveAction software licenses are perpetual and once you buy it, you own it. You may use the product as long as you like.

CAN I TRANSFER MY LICENSE TO ANOTHER USER?

Yes! All LiveAction requires is new end-user information including name, phone number, email, and physical location. In the case that you are transferring the license to another company or organization, we would prefer to have the request in writing on company letterhead indicating transfer of ownership.

MY PC CRASHED AND I NEED TO REINSTALL, BUT I LOST THE CD AND I LET MY MAINTENANCE EXPIRE. CAN I GET ANOTHER COPY?

You may purchase maintenance which will give you the ability to download the latest version of LiveAction software.

MyPeek login