Enhancing Skype Quality through QoS & the Network

Quality of communication plays a critical role in your enterprise’s business success. It radically affects internal collaboration and productivity. Between company meetings, teamwork efforts, and project deadlines—there is zero room for communication errors. For these reasons, it’s important that your communication tool, Skype® for Business, is working efficiently and effectively—and what you may not know is how heavily your network and Quality of Service (QoS) affects the outcome of your Skype performance.

In this eBrief, Enhancing Skype Quality through QoS and the Network, you’ll get all the explanations you need and a simple walkthrough on:

  • What impact the network has on Skype and what issues this can cause
  • Why it’s necessary to prevent these issues from reoccurring
  • How you can overcome Skype challenges and keep productivity and collaboration on the move


Massive amounts of content, media and other digital sources are being transferred across your enterprise network on a daily basis. Therefore, between the heavy recreational traffic and hefty business traffic, your enterprise network is working hard to support your business initiatives—and this causes multiple performance challenges for the network, as well as Skype.

This is especially important for enterprises to consider as they continue to turn to Skype for Business (previously known as Microsoft® Lync) for their Voice & Video needs. As Skype usage continues to increase in the corporate world (not just in your enterprise alone), it becomes truly apparent how much Skype quality (i.e. the performance of video conferencing, audio calls, instant messaging) affects day-today business operations.

And that’s how the network comes into play:

Multiple issues can affect your network performance, from traffic congestion, configuration to human error, which often leads to an unpleasant Skype experience. And the more downtime you and your employees have, the more your business productivity, collaboration and ROI will suffer

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