This case study of a educational institution is based on an August 2021 survey of LiveAction customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
An educational institution needed end-to-end network and application performance visibility. They required detailed, root-cause analysis with the ability to drill down from flow to packet analysis. They also were looking for voice and video application monitoring capabilities. These challenges led the profiled organization to evaluate and ultimately select LiveAction.
Top purchasing drivers:
- Enhanced visibility
Top benefits realized with LiveAction:
- Improved performance reporting and analysis
- Saved 20 – 40% of their time with LiveAction solutions.
- Realized a return on investment in 1-6 months.