Bank Holding Company Improves Network Management Ahead of Schedule
CUSTOMER TYPE: Bank Holding Company
- Increase network availability
- Increase network capacity
- Standardize platform across hundreds of sites
- Build in capacity for future business initiatives
- Prepare for next-generation business drivers
- LiveNX single-pane-of-glass network performance management from LiveAction
- Achieved all objectives while cutting operational network costs by two-thirds
- Extended initial 125-site rollout to 825 sites
- Simplified network configuration and management
This 150-year-old American bank holding company with $100 billion in assets has a network of 1,100 branches and 2,000 ATM locations. While the WAN solution wasn’t 150 years old, sometimes to the network team and end users it felt like it could be. It was based on a single T-1 connection running a full mesh topology between two data centers over one router. The software and hardware were nearing end-of-support lifecycle status, and it was all the operational staﬀ could do just to keep their noses above water focused on day-to-day support.
The organization needed additional network capacity to support the centrally-processed, high-bandwidth, web-based teller platform, a paperless initiative to centralize documentation, HD video and security. The centralized wireless network suﬀered from the trombone eﬀect of running branch-oﬃce internet traﬃc through the data center and back, adding signiﬁcant latency that aﬀected transaction response times.
The network team selected Cisco’s Intelligent WAN, which met all their requirements, allowing them to increase availability and capacity on a standardized platform and achieve their initiatives regarding converged wireless, BYOD guest access and network security segmentation, while cutting operational costs by two-thirds.
However, the proof-of-concept phase revealed the need for advanced tools beyond the traditional command-line interface (CLI) to conﬁgure, manage, and troubleshoot the system. They selected LiveNX from LiveAction for its ease-of-use and real-time visualization capabilities.
The single-pane-of-glass functionality provided by LiveNX gives a network team in-depth visibility into the performance and operational health of the infrastructure solution and the ability to drill down to view application performance and traﬃc ﬂows at the port or ﬂow level with a few clicks.
The operational simplicity aﬀorded by the LiveNX interface enhances Tier-1 and Tier-2 support and enables graphical Tier-1 and Tier-2 troubleshooting of performance and stability issues across the IWAN solution.
Because of the improved visibility made possible by LiveNX, the company extended the initial 125-site rollout to 825 sites in half the originally proposed schedule.
The ability to replay events after the fact was a WAN-management game-changer, immediately revealing voice performance issues during deployment, a problem that would have taken hours or days using CLI.
The real-time view of Active Directory performance uncovered drops that caused extended ERP login times aﬀecting productivity, indicating the need to update QoS policies. Fortunately, the intelligent and customizable GUI-based QoS conﬁguration supported by LiveNX allowed the network operation center engineers to quickly troubleshoot and modify proﬁles and propagate them across hundreds of sites instantly.
“LiveNX was key for providing visibility in the WAN while deploying and managing Cisco Intelligent WAN,” said the VP of Network Infrastructure.
“LiveNX was key for providing visibility in the WAN while deploying and managing Cisco Intelligent WAN.”
– VP of Network Infrastructure for a Bank Holding Company