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Allscripts

SOFTWARE COMPANY DELIVERS HIGH-QUALITY COLLABORATION EXPERIENCES FOR TEAM MEMBERS CUSTOMER

CHALLENGE

Allscripts provides electronic health records, practice management, and other clinical, revenue cycle, connectivity, and information solutions for physicians, hospitals and post-acute organizations. The Allscripts global network includes approximately 300 network devices and connects 30 locations across North America, Europe, Israel, and Asia-Pacific. The network is based on a Multiprotocol Label Switching (MPLS) backbone to deliver Internet connectivity, interoffice communications, critical enterprise applications, as well as a growing suite of collaboration capabilities. In 2008, Allscripts had begun deploying thick client devices to support the use of Cisco TelePresence conferencing, desktop sharing, and Skype® for Business (formerly known as Microsoft® Lync) conferencing. “Initially we looked at video as a way to reduce travel costs, provide a more personal experience, and enhance our presentations,” said John Rockwell, Sr. Manager of IT Network Services for Allscripts. “Team members quickly adopted videoconferencing for team meetings and video has become pervasive across our network. Our goal is to enable any team member to initiate a high-quality video session at any time.” To support that goal, Allscripts is in the process of implementing a Cisco Performance