Tech Talk: Finding the Needle in the Haystack: Drilling Down From Flows to Packets
Join us for this live webinar!
Thursday, September 5, 2019
Network Experience (NX) = Customer Experience (CX)
Mean-time-to-Resolution (MTTR) measures the overall time spent resolving a network issue – however, it may be a flawed metric. MTTR is made up of several phases, each worthy of focusing on : 1-Discovering an issue exists, 2-Understanding who is affected by the issue, 3-Understanding the scope and nature of the issue, and finally 4-Taking appropriate actions to resolve the issue. Implementing efficiencies for each of those phases, and using the right tool for the job, will ultimately improve the overall MTTR metric. This is why network management tools need to have both a holistic view of the current network status, but also the ability to drill down into the issue you trying to resolve. By integrating solutions like LiveNX and Omnipeek, network engineers can more quickly discover, isolate, and resolve network issues. Consequently, end-users and customers will have a better network experience as down-time and performance issues are minimized.
In this Tech Talk Webinar, Finding the Needle in the Haystack: Drilling Down From Flows to Packets, you’ll get the inside scoop from a LiveAction tech expert on how LiveAction’s solutions can help you to:
- Utilize Flow data to understand what is happening across the network
- Perform forensic searches of distributed packet data to identify the root cause of performance issues
- Achieve a resolution time 60% faster than traditional troubleshooting