LiveAction in Teleservices


LiveAction Helps Teleservices Companies Improve Network Monitoring, Configuration, and Troubleshooting to Save Time and Money

LiveAction Customers Are Saying…

“The features and capabilities of LiveAction meet our network management needs.”

Network Management Challenges

  • Establishing fast, reliable, secure network infrastructure to improve customer experiences
  • Avoiding application failures or network latencies that negatively impact productivity and revenue
  • Managing carriers and Border Gate Protocol (BGP) routing
  • Managing congestion on the network and troubleshooting issues quickly
  • Utilizing Quality of Service (QoS) to ensure reliability and quality of VoIP deployment
  • Maintaining application visibility across geographically dispersed networks
  • Ensuring protection and effective management of bandwidth for business-critical

LiveAction Use Case Scenario

  • Features used most frequently: QoS monitoring and configuration
  • Monitor and manage: collaboration, unified communications Voice-over-IP (VoIP)
  • Oversee and control: video, business critical applications, network security

LiveAction Results: Business and IT Advantages

  • Align resources and capacities with the ability to look deeper into network application performance
  • Identify bottlenecks and track flows with real-time analysis of interface bandwidth
  • Debug, monitor, manage real-time traffic through LiveAction QoS real-time and historical views
  • Gain confidence in creating QoS policies by eliminating potential errors from using the CLI
  • Ensure mission-critical data flows unscathed under peak bandwidth conditions
  • Utilize historical flow capabilities to analyze the effectiveness of real-world QoS functionality
  • Identify bottlenecks or causes of network issues through LiveAction visualization
  • Respond quickly and adjust problems before network interruptions occur
  • Monitor traffic in real-time at the system network, router, application-class levels
  • Increase network efficiency to allow users to allocate their time elsewhere