Higher Quality Communication, Higher Quality Business Outcomes
This past year, there has been a widespread corporate adoption of online video. It has become the most popular medium to use and is also the driving force behind budget increases for many enterprises. What fuels this investment is the notion that webcasts and videoconferencing enforces connectivity and engagement.
Better engagement between employees, prospects and customers, equals high-quality collaboration and productivity. Not only that, but video keeps the “physical presence” concept intact—after all, it’s the alternative to an in-person meeting. Video makes it easier to convey personal, human messages, meanwhile matching a voice to an appearance.*
More and more enterprises are continuing to adopt new voice and video technology to deliver employee training, executive presentations and company or client meetings. At the same time, communication challenges are on the rise.
Overcoming Communication Challenges: The Role of the Network & QoS
In networks, Quality of Service (QoS) is the idea that transmission rates, error rates, and other characteristics can be measured and improved.** QoS has a significant impact on the network when it comes to high-bandwidth video and multimedia transmissions. It’s especially important for enterprises to consider QoS when using Skype® for Business, the most commonly used communication platform, which primarily delivers voice and video capabilities.
Check out this infographic to get more details on the increase in Skype adoption, what type of Skype issues you may be experiencing due to low-quality network performance, what higher Skype quality means for your business outcomes, and how you can combat Skype quality challenges.
*Nursur, Martin. “Five key trends which are accelerating enterprise video adoption.” 20 January 2015. http://www.techradar.com/us/news/video/five-key-trends-which-are-accelerating-enterprise-video-adoption-1281285
**Quality of Service Definition. Tech Target. 2015. http://searchunifiedcommunications.techtarget.com/definition/QoS-Quality-of-Service
May 6, 2016
Author: Cristina L. Wong